Privacy Policy

Bolivar Vacations is committed to protecting the privacy of our guests, property owners, and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit or debit card details necessary to process reservation payments. Payment information is processed securely and is not stored on our website.
• Reservation Details: Check-in and check-out dates, number of guests, property preferences, and special requests.
• Identity Verification: Age verification to confirm the minimum rental age requirement.
• Communications: Records of emails, phone calls, or text messages exchanged between you and our team.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies or similar technologies.

2. How We Use Your Information

We use your personal information to process and manage your vacation rental reservations; communicate with you about your booking, including confirmations, check-in/check-out instructions, property access details, and stay-related updates; send transactional SMS text messages related to your reservation; process payments and refunds; respond to your inquiries and provide customer support; improve our website, services, and guest experience; and comply with legal obligations and enforce our Terms & Conditions and Rental Agreement.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with property owners as necessary for the management of their vacation rental properties; with trusted third-party service providers (such as payment processors, cleaning services, and maintenance providers) who only receive the information necessary to perform their services; with booking platforms if your reservation was made through a third-party platform; and when required by law, regulation, or legal process.

4. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us understand how visitors use our site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. SMS & Text Message Communications

By making a reservation with Bolivar Vacations, you consent to receive SMS text messages from us related to your booking. These messages may include reservation confirmations, check-in and check-out reminders, property access instructions, and other stay-related updates. Message frequency varies based on your reservation. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. Please note that opting out of SMS may mean you miss time-sensitive information about your stay. You may also contact us directly at 409-255-0454 or via email to manage your communication preferences.

We do not use your phone number for marketing or promotional purposes without your separate, explicit consent. Your phone number will not be shared with third parties for their marketing use.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are processed through secure, encrypted channels. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation records may be retained for accounting, tax, and legal compliance purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.